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Depending on where you live the return address may vary. You can find the return address for your shipment on the invoice and the delivery note.
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been obviously used or worn, damaged, washed, or are not in original condition.
- All returned items must be unused, unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. OPENSTORE24 is NOT responsible for any return custom charges made.
- Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.
- Please refer to our TERMS & CONDITIONS for further information on returns.
We aim to process returns within 7-10 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.
We aim to process returns within 7-10 working days of receiving them. Once your return has been processed and provided we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.
We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Services team.
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You can call us during business hours (09:00 - 16:00) on:
Telephone +43 664 3931819