how can we help?


We deliver to almost all countries worldwide. 

To find out if we deliver to your country, please look to see if it is an option in the delivery countries drop down. If you do not see your delivery destination, we are unable to deliver to this country.

For shipping rates and estimated arrival times please navigate to the Shipping information page using the button below or see the Shipping information on our checkout page.

All our delivery carriers offer the possibility to change a shipping address after your order has been shipped. Just follow the track & trace function provided by email after the shipment is on its way and set a new destination.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

The estimated arrival times for deliveries within the EU is 2 – 5 days. For shipments outside the EU allow 5 – 10 days for delivering your order.

Depending on where you are located, we use various carriers for the delivery of your order.

In any way, we always go for the cheapest, fastest and most environmentally friendly way to get your parcel safely to your home address.

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Most carriers involved will email or text a 1-hour delivery window on the day of delivery. Should you be unavailable to sign for the parcel you can select from a number of options including, collection from Depot, leave in a safe place, deliver with a neighbour. Please note, some carriers may attempt delivery with a neighbour if you have not responded to your text message.  If they attempt delivery and you are not available they will leave a card detailing how to proceed concerning re-delivery or collection. They will usually re-attempt delivery up to 3 times before returning your parcel to us.

You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs, then please contact our Customer Service team with your order number and tracking number using the details below. We will do our very best to help resolve the matter as swiftly as possible.


You can call us during business hours (09:00 - 16:00) on:
Telephone +43 664 3931819